this 'service' costs me over £200 a year - and this is how useful it is:
sunday:
around 18.00 hours:
boiler started to clank and then the lights started to flash and then there was no hot water and no heating
around 20.30 hours:
phoned homecare and they said the earliest they could get an engineer out was 'between 8 and 1 on Tuesday'
monday:
no hot water, no central heating
tuesday:
engineer arrived around 10.00 - fixed the pump - boiler working again
wednesday:
lucia was here and also stella and the pies.
around 14.00 hours: more boiler clanking and flashing lights - no more heating, no more hot water. phoned home care and said this was priority because i had small children staying with me in the house, youngest of whom, cpie, is 22 months. said they could get an engineer out 'tomorrow between 8 and 6.'
thursday:
16.00 hours and no engineer in sight. phoned home care and asked if one was coming - yes definintely.
17.00 hours and still no engineer - phoned again, asked what was happening and was told they would email the engineer and get back to me
17.20 still no engineer and no phone call. phoned again just as the van drew up on the driveway
engineer came in, looked at the boiler and said the pump was broken (i personally think the other chap just bodged it), he would get a new part and would be back in the morning at 11.00.
17.45 home care phoned to check if engineer had been
another night with no central heating and no hot water.
today:
11.00 engineer arrived, fixed the boiler and left by mid-day.
between sunday at 6.00 p.m and today at mid-day (114 hours) my house had neither hot water nor heating for a total of 86 hours
the engineer (who had to bear the brunt of my anger - although i told him several times that i did realise it wasn't his fault) had only been told about the job 30 minutes before he arrived!! yet homecare had known about it for 27 hours by then. arriving so late in the day, he was unable to get a part before morning. this 'service' is quite obviously a complete shambles!!
i think the administrative team (if there is one) should get themselves organised - get some people with brains on the job is my advice